Introduction:

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment

• Answer and route calls, including taking messages and transferring calls as needed

• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records

• Ensure that the front desk area is clean and organized at all times

• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a front desk clerk or in a customer service role

• Strong communication and customer service skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and property management systems

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a skilled and experienced Cook to join our team and prepare high-quality dishes for our guests. The Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY: Room attendants must clean hotel rooms and suites, including bathrooms and kitchens; demonstrate good customer service skills; complete tasks in a timely manner; lift and move heavy items (sometimes upstairs); interact with guests in a professional /helpful manner; operate vacuums and use different types of cleaning solutions, and work effectively as a part of a team. Room attendants may contribute to laundry duties including washing and drying of linens and towels. Room attendants must clean all other areas of the hotel as may be assigned. Room attendants must also remove trash and dirty linens from hotel rooms and perform all other duties as assigned.          

Professional Experience

• Preferably 6 month’s experience in cleaning or janitorial related field

Hotel Experience

• Wear room attendant hotel uniform per hotel standards; adhere to professional grooming standards
• Sign in and out on the sign in sheet daily with the proper time
• All housekeeping keys must be signed in and out daily
• While you are working the keys must remain with you at all times. Don't let anyone in a room who says they lost or don't have their key. At the end of the day, the keys must be turned in and locked up
• Get the proper amount of supplies to clean your rooms with and stock your carts neat
• Clean rooms per hotel standards and the hotel provided training, to include but not limited to:

a.         making beds

b.         dusting

c.         sweeping

d.         cleaning the TV screen

e.         cleaning the windows

f.          cleaning the pictures

g.         cleaning the mirrors

h.         wastebaskets must be empty

i.          telephones must be cleaned daily.

k.         cleaning the bathroom

o.         If you see a purse or wallet in the room, tell your supervisor and they will tell you what to do. She will tell you to have someone clean the room with you or tell you to leave the room alone until the guest returns

p.         Sweepers must be taken care of at the end of the day

q.         Carts must be cleaned off from garbage and wet rags. Supplies must be stocked neatly

• All lost and found items must be turned in as soon as found according to hotel procedures
• Sweep hallways in front of your rooms daily.
• No housekeeper is to ever smoke in any area or rooms except in designated area by the Executive Housekeeper or Management
• Heavy duty cleaning will be assigned to everyone at certain times of the year by the Executive Housekeeper or Management

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating a high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout any stage of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

o   At least average oral communication

• Requires walking and repetitive motions, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least a high school diploma or G.E.D.
• Participate in all training as assigned

Strengths

o    Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Sales minded

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

 JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.  Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience

• Preferably 1 year’s experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field

Computer Experience

Proficiency in:

o   Microsoft Word

o   Excel

o   Powerpoint

o   Data entry

o   Database management systems

Hotel Experience

• Uses proper telephone etiquette
• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel GSA uniform in compliance with hotel standards

TRAINING PROVIDED ON THE FOLLOWING:

• Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
• Determines a guest's reservation status and identifies how long the guest will stay
• Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
• Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Presents options and alternatives to guests and offers assistance in making choices
• Knows the location and types of available rooms as well as the activities and services of the property
• Assists in pre-registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
• Knows room locations, types of rooms available, and room rates
• Understands room status and room status tracking
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Generates secure room cards
• Knows how to use front office equipment
• Posts Suite Shop purchases to guest folios
• Posts and files all charges to guest, master, and city ledger accounts
• Follows procedures for issuing and closing safe deposit boxes
• Uses proper mail, package, and message handling procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Attends department meetings
• Coordinates guestroom maintenance work with the engineering and maintenance division
• Reports any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Is aware of accident prevention policies
• Maintains the cleanliness and neatness of the front desk area
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Represents the hotel to the guest throughout all stages of the guest's stay
• Embraces and respects diversity and multicultural environment

Skills

o   Excellent communication; orally and written

• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS) after training
• At least high school diploma or G.E.D.

Strengths

o    Mathematical; statistical

o   Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Creativity
• Organizational
• Administrative
• Sales
• Curious about the world and people

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless to your job duties.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Bistro Server

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The server provides excellent customer service, while preparing food and drinks to our guests, while maintaining brand standards.  This role maintains a clean and safe work environment, while adhering to food safety guidelines.  The server property operates the point of sales system and acts as concierge for guests looking for details on the local area, such as night life, entertainment, etc.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Restaurant Manager; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Operate the point of sale system, prepare food and beverage while complying with brand standards, serve guests in accordance with federal, state, and local laws.  Always maintain a clean and well stocked workspace.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         Preferably 6 months experience in Food and Beverage service

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

REQUIRED SKILLS

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends
• Knowledge of basic drink recipes
• Knowledge of bar equipment
• Knowledge of safety rules for kitchen equipment
• Ability to lift 50 lbs
• Ability to work in a high pace and hot environment
• Stand and walk for long periods of time

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.